Contact Us

Roxy Moxy Casino is here to help. Whether you have a question about your account, need help with a payment, want clarification on a bonus, or are experiencing a technical issue, our support team is available to assist registered players and site visitors.

How to reach us

Support options vary by availability and may depend on whether you’re signed in. Choose the channel that best fits your need—email for written records, live chat for quick answers, or the on-site contact form for non-urgent requests. For general site information, see our Roxy Moxy Casino main page.

Email support

Email is useful for account-related questions, document follow-up, and issues that require a written trail. If you choose email, include clear details about your request, and attach screenshots or documents when relevant. Check your spam or junk folder if you don’t see a reply in your inbox.

Live chat

Live chat is a convenient option for quick questions, simple account checks, or troubleshooting while you’re online. Use live chat for real-time help when it’s available, and switch to email if you need to send documents or receive a longer, written response.

Contact form

The website contact form lets you send a message directly from your browser without opening your email client. This is a good choice for general inquiries or when you prefer to keep the conversation tied to your account. Fill in the requested fields so the team can route your request to the right specialist.

What you may need to include

To help us resolve your issue faster, please be ready to provide your full name, registered email address, username, and a brief description of the problem. For payment or verification matters, transaction IDs and clear scans of requested documents may be required. Keep personal security in mind and never share passwords.

If your question is about bonuses or promotions, remember that terms and conditions apply, and support staff may refer you to those details when answering.

We’re ready to help whenever you need it. Reach out through the support channel that fits your situation, and the Roxy Moxy Casino team will work with you to find a solution.