Terms and Conditions

These conditions govern your access to and use of Roxy Moxy Casino’s website, player account, games, promotions, and related services. By registering, logging in, making deposits, or otherwise using the platform, you agree to follow these site terms. This page explains the main rules, rights, and responsibilities that apply when you use the casino, so you and Roxy Moxy Casino have clear expectations about how the service works.

Who may use the platform

Roxy Moxy Casino is intended for adults only. You must be at least 21 years old and legally permitted to gamble where you are located. It is your responsibility to confirm that online gaming is lawful in your jurisdiction before registering or playing.

The operator may restrict or block access from certain states or regions. Promotions, games, payment methods, and other features may not be available everywhere, and availability can change.

Account registration

When you create an account, you agree to provide accurate, complete, and current information. Accounts must be registered in your legal name and used only by you. The operator limits the number of accounts a single person may hold; multiple accounts without prior approval may be closed and any funds withheld.

You may be asked to verify your details at any time. Failure to provide requested information may prevent deposits, play, or withdrawals, and may lead to account suspension.

Identity checks and verification

To meet legal, security, and anti-money laundering requirements, Roxy Moxy Casino may request documents or information to confirm identity, age, address, and ownership of payment methods. Typical requests include photo identification, proof of address, and proofs of payment.

Verification requests are standard and help protect your account. Documents will be handled according to the Privacy Policy and applicable laws.

Using your player account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Do not share, sell, or transfer your account, password, or access details to anyone. If you suspect unauthorized use, contact support immediately.

Accounts are personal and non-transferable. The operator may suspend or close accounts where there is evidence of shared use, impersonation, or other misuse.

Deposits, withdrawals, and balances

Roxy Moxy Casino accepts major payment options, including American Express, MasterCard, Visa, bank transfers, and other supported methods. Payment availability, limits, and processing times vary by method and by state.

• Withdrawal requests may be reviewed and verified before approval.
• You may be required to complete identity checks before withdrawals are processed.
• Redemptions and cashouts that involve Sweeps Coins typically require KYC and may take between 3 and 7 days to process once approved.
• Daily redemption limits may apply; for Sweeps Coin redemptions, there is a daily cap of $10,000 and a minimum redemption threshold of 100 Sweeps Coins, equivalent to $100.

The operator may apply reasonable checks to prevent fraud, money laundering, or misuse. Any fees imposed by banks or payment providers are separate and outside the operator’s control.

Bonuses, promotional offers, and how they work

Promotional offers, bonuses, and free coin credits are subject to specific bonus terms that apply in addition to these site terms. Before participating in any promotion, review the particular bonus terms that apply.

Examples of current promotional rules include:

• Welcome No Deposit Bonus — 40,000 Gold Coins plus 2 Sweeps Coins automatically credited after email verification for eligible new players; Sweeps Coins carry a 1x wagering requirement, slot games count 100% toward playthrough; minimum redemption is 100 Sweeps Coins; daily cap $10,000. Offer is ongoing for new players and available in eligible states only.
• First Purchase Bonus — 40% extra Gold Coins and Sweeps Coins on your first purchase; valid for 72 hours after account creation; minimum purchase $2.99; Sweeps Coins require 1x playthrough before redemption.
• Daily Login Bonus — Up to 15,000 Gold Coins plus 0.2 Sweeps Coins per day, increasing with streaks; Sweeps Coins subject to 1x playthrough; activation after phone verification.
• Mail-In Bonus — A no-purchase alternative entry that may award Sweeps Coins on qualifying requests; follow the mail-in instructions in the Sweeps policy.
• Refer-a-Friend Bonus — Coin rewards for qualifying referrals after the referred player completes a first purchase.

Common promotional conditions you should expect:

• Eligibility requirements and geographic restrictions.
• Wagering or playthrough requirements on Sweeps Coins (typically 1x).
• Time limits for claiming or using bonuses.
• Game restrictions, generally with slots counting 100% toward wagering.
• Maximum conversion or cashout rules, such as minimum redemption thresholds and daily caps.
• Non-sticky bonus rules, where deposit balances may be withdrawn before bonus play but Sweeps Coins usually require full playthrough to redeem.

Promotional offers can change, be paused, or end at any time. The operator will post the applicable bonus terms with each promotion. Bonus abuse, account collusion, or multiple-account schemes can lead to withholding of funds, suspension, or account closure.

Game availability and service access

Roxy Moxy Casino works with a range of software providers to offer slots and related games. Game and feature availability can vary by state, device, and provider. The operator may add, remove, update, or suspend games or features for maintenance, licensing reasons, technical updates, or other business reasons.

If a game or feature is unavailable on your device, try updating your browser or app. Persistent issues should be reported to customer support.

Fair play and prohibited behavior

You agree to use the platform fairly and lawfully. Prohibited behavior includes, but is not limited to:

• Using false, stolen, or misleading information.
• Colluding, cheating, or attempting to manipulate game outcomes.
• Using bots, automation tools, or unauthorized software to play or claim promotions.
• Abusing chargebacks or engaging in payment fraud.
• Exploiting promotions or system errors in a way that violates promotional rules.

Violations may result in withheld winnings, reversal of transactions, suspension of play, and account closure.

Operator rights to limit, suspend, or close accounts

Roxy Moxy Casino may temporarily limit, suspend, restrict, or close an account where there are reasonable grounds to suspect rule breaches, unresolved verification, fraud, or suspicious activity. In such cases, the operator may withhold funds pending investigation, and may remove or reverse bonuses and promotions tied to the suspected activity.

Any action taken will be reasonable and proportionate. The operator will aim to communicate next steps and the reason for any restriction, where possible.

Errors, mistakes, and technical issues

Occasionally errors may occur—display mistakes, incorrect balances, pricing errors, game malfunctions, or interrupted sessions. When an obvious mistake occurs, the operator reserves the right to correct it and to adjust affected balances, bets, or bonus credits fairly.

If you encounter a technical issue that affects play or account balances, report it immediately to support and provide relevant details so the operator can investigate.

Responsible gaming and player protection

Gambling should be treated as entertainment, not a source of income. Roxy Moxy Casino provides responsible gaming tools and options to help you manage play, including deposit limits, session reminders, self-exclusion, and cooling-off periods where available.

If you feel your gambling is becoming a problem, use available self-help tools or contact support for assistance. The operator may also apply limits or interventions if there are signs of harmful play.

Intellectual property

The site’s design, text, graphics, logos, software, and other original content are owned by Roxy Moxy Casino or its licensors. You may not copy, reproduce, republish, modify, distribute, or commercially exploit site content without prior written permission.

Third-party providers and linked services

Some games, payment processing, verification, and technical services are provided by third parties. While Roxy Moxy Casino works with reputable suppliers, third-party availability, performance, and service levels are outside the operator’s direct control. Links to external sites are provided for convenience and do not imply endorsement; third-party terms may apply.

Limitation of liability

To the extent permitted by law, Roxy Moxy Casino is not liable for losses or damages arising from:

• Interrupted or unavailable services due to maintenance, updates, or outages.
• Errors caused by third-party providers, payment networks, or internet connectivity.
• Your misuse of the service, lost credentials, or failure to follow these conditions.
• Force majeure events beyond the operator’s reasonable control.

This limitation does not affect any non-excludable statutory rights you may have under applicable law.

No guarantees — “as is” and “as available”

The website, games, promotions, and services are provided on an “as is” and “as available” basis. The operator does not guarantee uninterrupted access, flawless performance, or that every game, feature, bonus, or payment option will always be available in every state or at every time.

Changes to the terms

Roxy Moxy Casino may update these site terms from time to time. The current version posted on the website will apply from the date shown. Where material changes are made, the operator will publish a notice. It is your responsibility to review the terms periodically; continued use of the platform after changes means you accept the updated terms.

Related policies

These site terms operate alongside other important policies, including the Privacy Policy, the Responsible Gaming information, bonus terms specific to promotions, and the anti-money laundering and verification policy. Review those pages for details that affect your account and play.

Contact information and support

If you have questions about these terms or your account, contact customer support via live chat on the site or by email at support@roxymoxycasino.com. Support can explain verification requests, bonus rules, payment questions, and how to use responsible gaming tools.

These conditions are written to set clear, fair expectations for using Roxy Moxy Casino. By continuing to use the website and services, you acknowledge that you understand and accept these rules, and agree to act responsibly while playing.