FAQ

Creating an account is fast. Click "Sign Up," enter your basic information, and verify your email to activate the sign-up bonus automatically. You'll be asked to confirm you're 21 or older and agree to the terms and conditions. For daily login rewards, phone verification is required to activate those bonuses. After initial verification, you can deposit, play, and redeem sweeps credits (SC) as you meet bonus requirements. Keep your contact info current to avoid delays during verification or withdrawals.

New players receive a Sign-up (No Deposit) Bonus that grants free game credits: 50,000 GC and 2.5 SC automatically upon email verification. The SC carry a 1x wagering requirement before redemption, and are valid on slots. There's no bonus code required, and the offer has no expiry. We also run a Daily Login Bonus (15,000 GC + 0.2 SC) that resets every 24 hours after phone verification, a Mail-in Bonus for 4 SC via postal request, and a Referral Bonus that awards 300,000 GC + 10 SC when a referred friend registers and makes a purchase with your referral code. All promotions follow our sweeps rules, and full terms apply.

No. The sign-up, daily login, and mail-in bonuses do not require codes. Sign-up and daily rewards are applied automatically when you complete the required verification steps. The Referral Bonus requires a personal referral code to be used by your friend. Always read the specific offer terms; some bonuses require phone or email verification, and misuse or multiple accounts may result in forfeiture.

Roxy Moxy accepts major payment methods, including American Express, Visa, MasterCard, Discover, and bank transfers, with USD as the supported currency. Deposits are generally instant. Withdrawal processing times vary by method: card or e-wallet withdrawals commonly take 1-3 business days, while bank transfers may take 2-5 business days. We may require identity verification before processing your first withdrawal. Large or irregular withdrawals can trigger additional checks under our anti-fraud procedures. Always consult the cashier for method-specific limits and fees.

GC (Gold Coins) are playing credits used for entertainment value, and SC (Sweeps Credits) are the redeemable credits that can be converted to cash after meeting wagering rules. SC winnings require a 1x playthrough before redemption, and slots contribute 100% toward that requirement. SC are non-sticky and separate from GC, meaning SC can be wagered and redeemed independently after you meet the playthrough conditions. Redeemable cash prizes start at 100 SC. Read the promotion-specific rules for any additional contribution rates or limits.

Yes. Roxy Moxy is available across many U.S. states but excludes players located in: AZ, CT, DE, ID, KY, LA, MD, MI, MT, NV, NJ, NY, PA, RI, VT, WA, and WV. All players must be at least 21 years old to participate. Promotions are subject to state restrictions and sweeps rules. If you're unsure about availability in your state, complete the registration steps and the platform will verify access based on your geolocation and account details.

Roxy Moxy focuses on slot-driven gameplay and partners with providers like 3 Oaks, Peter & Sons, RubyPlay, and Spinomenal. You'll find a wide variety of slots, plus table-style experiences resembling blackjack, roulette, and video poker that are compatible with our GC and SC model. Most promotions and SC play are limited to slots, where contribution toward wagering is 100%. Check individual game pages for RTP and volatility to match your preferred risk level and payout frequency.

Yes. Roxy Moxy is mobile-compatible and optimized for major smartphones and tablets. The site runs smoothly in modern mobile browsers and supports quick access to your account, bonuses, and games without a separate app. For consistent performance, use an up-to-date browser and enable location permissions when required for state verification. If you experience slow loading, clearing your browser cache or switching to a different network often helps.

Verification is straightforward. We require email verification to activate the sign-up bonus and phone verification for daily rewards. For withdrawals and increased limits, you'll need to submit identity documents, such as a government-issued ID and proof of address. Additional checks may include proof of payment method. Verification helps protect your account and speeds up payouts once complete. Expect document review to take a short number of business days; you'll be notified by email when verification is approved or if additional information is needed.

Roxy Moxy uses industry-standard security measures to protect your data, including SSL encryption for transactions and secure storage practices. Payment processing follows accepted compliance standards to keep your financial details safe. We also monitor accounts for suspicious activity and require verification to prevent fraud. For privacy, review our full Privacy Policy and Terms and Conditions to understand data use, retention, and your rights under applicable rules. Responsible gaming tools and limits are available to help you manage play.

If you experience loading errors, payment failures, or game crashes, try these quick steps: refresh the page, clear your browser cache, disable browser extensions, or switch to another device or network. Ensure your browser is up to date. If problems persist, take screenshots and contact support for faster troubleshooting. Provide your account email, a description of the issue, and any error messages. For account or payment problems, we may temporarily restrict activity while we investigate to protect your funds.

Support is available via live chat during operating hours for fast help, and by email at support@roxymoxycasino.com for detailed inquiries. For account verification, payment questions, or promotion clarifications, include your account email and relevant screenshots when emailing. If you need guided assistance or escalation, use live chat for immediate response.